EXPERIENCE

Content Designer at IBM, Global Business Services  
Remote (New York City, NY)  •  December 2020 - Present

Contract User Researcher at Charles Schwab
Remote (Austin, TX)  •  October - December 2020

Freelance Content Strategist at C&G Partners and Design Minded
New York City, NY  •  July 2020 - Present

Service Designer at Sutherland Labs 
San Francisco, CA  •  April 2018 - April 2020

Design Researcher at IBM, Watson Studio 
San Francisco, CA  •  November 2016 - April 2018

Design Research Intern IBM Design 
Austin, TX  •  May - September 2016


EDUCATION

MA, Design Research, Writing, and Criticism at the School of Visual Arts
New York City, New York  •  completed May 2020
Magna Cum Laude

BFA, Service Design at the Savannah College of Art and Design
Savannah, GA  •  completed Nov 2016
Distinguished Scholar Award 2013-16
Minor in Interaction Design
Magna Cum Laude


EVENTS

Experience Planning for the Service Design Global Conference (SDGC)
Embracing Change, October 2020

Facilitation and Planning for SF Design Week (SFDW) 
Design Disciplines in Flux, 
SDN + IxDA Crossover Panel Discussion June 2019


ORGANIZATIONS


Service Design Network (SDN)
     - Global Conference Event Team, Remote  •  July 2020  - Present
     - Chapter Leader, Bay Area, San Francisco, CA  •  Nov 2018 - Aug 2019
     - Chapter President, SCAD, Savannah, GA  •  Jan - Nov 2016 

American Institute of Architects New York (AIANY)
     - Editorial Assistant, Oculus Mag, New York City, New York  •  Jan - Aug 2020 

American Institute of Graphic Arts (AIGA)
     - IBM Design Thinking Facilitator, San Francisco, CA  •  May - September 2017 

 

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Reach me:
pollylouadams@gmail.com


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